Tenant Handbook


Contact the Property Management Office to enroll your office contact to receive emergency alerts via cell phone and email. These alerts will give notice of events that could affect your building or operations and includes building closure information. A Tenant Hotline is also available. Please see the Contact Us link for the Hotline phone number.

The security and safety of our tenants are of primary concern for the Property Management Team at 9805 Katy Frwy. By informing you of our building's emergency procedures, it is our hope to reduce the risk of threatening occurrences and to coordinate quick, effective responses to emergency situations. This handbook is for the education of the tenants residing in the building as well as information into the policies and procedures of the Property Management Team. This book is intended as a reference into the procedures currently in place and as a guide for the tenants to establish their own business and personal emergency plans. These procedures are not intended to cover every possible emergency situation that may arise at our property or in your tenant space and only covers the most common events. 

Please refer to the Tenant duties in these procedures. These persons play an important role in maintaining the safety of the building and responding effectively to emergency situations. Each tenant should select employees that will have responsibilities in this handbook. Each tenant representative should be encouraged to become familiar with the procedures described on the following pages and disseminate this information to their employees and visitors. Property Management should be notified of the names of these tenant representatives, as they will be contacted regarding building safety procedures.

In the event of an emergency, a safe and rapid response is the joint responsibility of the Property Management Team and each person in the building. If there are any questions, please call the Property Management Office BEFORE an emergency arises! We are pleased to have you as a tenant, and hope that you will put forth the effort necessary to enhance the safety and security of all of us.

Please note that it is each tenant’s responsibility to train all of their employees on all emergency procedures for the building as well as emergency situations that may arise within your tenant space. (OSHA 1910.38 requires that any employer that has 11 or more employees on a site must have a written Emergency Action Plan and provide training to all employees.) If you have any questions, please feel free to contact the Property Management Office. 

We recommend creating an "Emergency Telephone Numbers" sheet for quick reference to emergency numbers such as Property Management Office, Building Security, your Insurer and the Tenant Hotline (see Contact Us link for phone number).