Tenant Handbook

Elevator Stoppage

In the event of an elevator malfunction, use the following procedures:

  1. Press the Call Button. This call will be answered by the elevator company monitoring service. (Use your cell phone as a back-up.)
  2. Identify yourself.
  3. Give your company name.
  4. Supply the elevator number listed on the elevator control panel.
  5. Give any available or pertinent information to the answering service; Number of occupants, status of occupants, location of elevator, what the elevator did prior to stopping.
  6. Remain calm and stay in contact with the answering service as requested or needed.

Local responders (typically the on-call elevator contractor) will be contacted and will arrive shortly to start the elevator back up or assist in removing persons from the elevator depending on its location.