In the event of an elevator malfunction, use the following procedures:
- Press the Call Button. This call will be answered by the elevator company monitoring service. (Use your cell phone as a back-up.)
- Identify yourself.
- Give your company name.
- Supply the elevator number listed on the elevator control panel.
- Give any available or pertinent information to the answering service; Number of occupants, status of occupants, location of elevator, what the elevator did prior to stopping.
- Remain calm and stay in contact with the answering service as requested or needed.
Local responders (typically the on-call elevator contractor) will be contacted and will arrive shortly to start the elevator back up or assist in removing persons from the elevator depending on its location.